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Dec 11

Reasoning or Not? A Comprehensive Evaluation of Reasoning LLMs for Dialogue Summarization

Dialogue summarization is a challenging task with significant practical value in customer service, meeting analysis, and conversational AI. Although large language models (LLMs) have achieved substantial progress in summarization tasks, the performance of step-by-step reasoning architectures-specifically Long Chain-of-Thought (CoT) implementations such as OpenAI-o1 and DeepSeek-R1-remains unexplored for dialogue scenarios requiring concurrent abstraction and conciseness. In this work, we present the first comprehensive and systematic evaluation of state-of-the-art reasoning LLMs and non-reasoning LLMs across three major paradigms-generic, role-oriented, and query-oriented dialogue summarization. Our study spans diverse languages, domains, and summary lengths, leveraging strong benchmarks (SAMSum, DialogSum, CSDS, and QMSum) and advanced evaluation protocols that include both LLM-based automatic metrics and human-inspired criteria. Contrary to trends in other reasoning-intensive tasks, our findings show that explicit stepwise reasoning does not consistently improve dialogue summarization quality. Instead, reasoning LLMs are often prone to verbosity, factual inconsistencies, and less concise summaries compared to their non-reasoning counterparts. Through scenario-specific analyses and detailed case studies, we further identify when and why explicit reasoning may fail to benefit-or even hinder-summarization in complex dialogue contexts. Our work provides new insights into the limitations of current reasoning LLMs and highlights the need for targeted modeling and evaluation strategies for real-world dialogue summarization.

  • 7 authors
·
Jul 2

Token Reduction Should Go Beyond Efficiency in Generative Models -- From Vision, Language to Multimodality

In Transformer architectures, tokens\textemdash discrete units derived from raw data\textemdash are formed by segmenting inputs into fixed-length chunks. Each token is then mapped to an embedding, enabling parallel attention computations while preserving the input's essential information. Due to the quadratic computational complexity of transformer self-attention mechanisms, token reduction has primarily been used as an efficiency strategy. This is especially true in single vision and language domains, where it helps balance computational costs, memory usage, and inference latency. Despite these advances, this paper argues that token reduction should transcend its traditional efficiency-oriented role in the era of large generative models. Instead, we position it as a fundamental principle in generative modeling, critically influencing both model architecture and broader applications. Specifically, we contend that across vision, language, and multimodal systems, token reduction can: (i) facilitate deeper multimodal integration and alignment, (ii) mitigate "overthinking" and hallucinations, (iii) maintain coherence over long inputs, and (iv) enhance training stability, etc. We reframe token reduction as more than an efficiency measure. By doing so, we outline promising future directions, including algorithm design, reinforcement learning-guided token reduction, token optimization for in-context learning, and broader ML and scientific domains. We highlight its potential to drive new model architectures and learning strategies that improve robustness, increase interpretability, and better align with the objectives of generative modeling.

  • 10 authors
·
May 23 3

Studying the role of named entities for content preservation in text style transfer

Text style transfer techniques are gaining popularity in Natural Language Processing, finding various applications such as text detoxification, sentiment, or formality transfer. However, the majority of the existing approaches were tested on such domains as online communications on public platforms, music, or entertainment yet none of them were applied to the domains which are typical for task-oriented production systems, such as personal plans arrangements (e.g. booking of flights or reserving a table in a restaurant). We fill this gap by studying formality transfer in this domain. We noted that the texts in this domain are full of named entities, which are very important for keeping the original sense of the text. Indeed, if for example, someone communicates the destination city of a flight it must not be altered. Thus, we concentrate on the role of named entities in content preservation for formality text style transfer. We collect a new dataset for the evaluation of content similarity measures in text style transfer. It is taken from a corpus of task-oriented dialogues and contains many important entities related to realistic requests that make this dataset particularly useful for testing style transfer models before using them in production. Besides, we perform an error analysis of a pre-trained formality transfer model and introduce a simple technique to use information about named entities to enhance the performance of baseline content similarity measures used in text style transfer.

  • 5 authors
·
Jun 20, 2022

Beyond One World: Benchmarking Super Heros in Role-Playing Across Multiversal Contexts

Large language models (LLMs) are increasingly used as role-playing agents, yet their capacity to faithfully and consistently portray version-specific characters -- for example, superheroes across comic and cinematic universes -- remains underexplored. Superhero canons such as Marvel and DC provide a rich testbed: decades of storytelling yield multiple incarnations of the same character with distinct histories, values, and moral codes. To study this problem, we introduce Beyond One World, a benchmark for character-grounded roleplay spanning 30 iconic heroes and 90 canon-specific versions. The benchmark comprises two tasks: (i) Canon Events, which probes factual recall of pivotal life stages, and (ii) Moral Dilemmas, which confronts models with ethically charged scenarios. We score responses for canonical accuracy and reasoning fidelity under a framework that separates internal deliberation ("thinking") from outward decisions ("acting"). We further propose Think-Act Matching, a metric that quantifies alignment between reasons and actions and serves as a proxy for model trustworthiness. Experiments across reasoning- and non-reasoning-oriented models yield three findings: (1) chain-of-thought prompting improves narrative coherence in weaker models but can reduce canonical accuracy in stronger ones; (2) cross-version generalization within a character remains a major obstacle; and (3) models often excel at either thinking or acting, but rarely both. Beyond One World exposes critical gaps in multiversal consistency and reasoning alignment, offering a challenging evaluation for role-playing LLMs.

Character-lab Character-lab
·
Oct 16 3

HALO: Hierarchical Autonomous Logic-Oriented Orchestration for Multi-Agent LLM Systems

Recent advancements in Multi-Agent Systems (MAS) powered by Large Language Models (LLMs) have demonstrated tremendous potential in diverse task scenarios. Nonetheless, existing agentic systems typically rely on predefined agent-role design spaces and static communication structures, limiting their adaptability as well as flexibility in complex interaction environments and leading to subpar performance on highly specialized and expert-level tasks. To address these issues, we introduce HALO, a multi-agent collaboration framework based on a hierarchical reasoning architecture. Specifically, we incorporate a high-level planning agent for task decomposition, mid-level role-design agents for subtask-specific agent instantiation, and low-level inference agents for subtask execution. Particularly, subtask execution is reformulated as a structured workflow search problem, where Monte Carlo Tree Search (MCTS) systematically explores the agentic action space to construct optimal reasoning trajectories. Additionally, as the majority of users lack expertise in prompt engineering, we leverage an Adaptive Prompt Refinement module to transform raw queries into task-specific prompts. Empirical evaluations on Code Generation (HumanEval), General Reasoning (MMLU), and Arithmetic Reasoning (MATH) benchmark datasets highlight the effectiveness of HALO, yielding a 14.4% average improvement over state-of-the-art baselines. Notably, HALO achieves up to 13.3% performance gain on the Moral Scenarios subject in the MMLU benchmark and up to 19.6% performance gain on the Algebra subarea in the MATH benchmark, indicating its advanced proficiency in tackling highly specialized and expert-level tasks. The code repository is available at https://github.com/23japhone/HALO.

  • 3 authors
·
May 17

User Satisfaction Estimation with Sequential Dialogue Act Modeling in Goal-oriented Conversational Systems

User Satisfaction Estimation (USE) is an important yet challenging task in goal-oriented conversational systems. Whether the user is satisfied with the system largely depends on the fulfillment of the user's needs, which can be implicitly reflected by users' dialogue acts. However, existing studies often neglect the sequential transitions of dialogue act or rely heavily on annotated dialogue act labels when utilizing dialogue acts to facilitate USE. In this paper, we propose a novel framework, namely USDA, to incorporate the sequential dynamics of dialogue acts for predicting user satisfaction, by jointly learning User Satisfaction Estimation and Dialogue Act Recognition tasks. In specific, we first employ a Hierarchical Transformer to encode the whole dialogue context, with two task-adaptive pre-training strategies to be a second-phase in-domain pre-training for enhancing the dialogue modeling ability. In terms of the availability of dialogue act labels, we further develop two variants of USDA to capture the dialogue act information in either supervised or unsupervised manners. Finally, USDA leverages the sequential transitions of both content and act features in the dialogue to predict the user satisfaction. Experimental results on four benchmark goal-oriented dialogue datasets across different applications show that the proposed method substantially and consistently outperforms existing methods on USE, and validate the important role of dialogue act sequences in USE.

  • 5 authors
·
Feb 6, 2022

LLMs vs. Chinese Anime Enthusiasts: A Comparative Study on Emotionally Supportive Role-Playing

Large Language Models (LLMs) have demonstrated impressive capabilities in role-playing conversations and providing emotional support as separate research directions. However, there remains a significant research gap in combining these capabilities to enable emotionally supportive interactions with virtual characters. To address this research gap, we focus on anime characters as a case study because of their well-defined personalities and large fan bases. This choice enables us to effectively evaluate how well LLMs can provide emotional support while maintaining specific character traits. We introduce ChatAnime, the first Emotionally Supportive Role-Playing (ESRP) dataset. We first thoughtfully select 20 top-tier characters from popular anime communities and design 60 emotion-centric real-world scenario questions. Then, we execute a nationwide selection process to identify 40 Chinese anime enthusiasts with profound knowledge of specific characters and extensive experience in role-playing. Next, we systematically collect two rounds of dialogue data from 10 LLMs and these 40 Chinese anime enthusiasts. To evaluate the ESRP performance of LLMs, we design a user experience-oriented evaluation system featuring 9 fine-grained metrics across three dimensions: basic dialogue, role-playing and emotional support, along with an overall metric for response diversity. In total, the dataset comprises 2,400 human-written and 24,000 LLM-generated answers, supported by over 132,000 human annotations. Experimental results show that top-performing LLMs surpass human fans in role-playing and emotional support, while humans still lead in response diversity. We hope this work can provide valuable resources and insights for future research on optimizing LLMs in ESRP. Our datasets are available at https://github.com/LanlanQiu/ChatAnime.

  • 4 authors
·
Aug 8

ESC-Eval: Evaluating Emotion Support Conversations in Large Language Models

Emotion Support Conversation (ESC) is a crucial application, which aims to reduce human stress, offer emotional guidance, and ultimately enhance human mental and physical well-being. With the advancement of Large Language Models (LLMs), many researchers have employed LLMs as the ESC models. However, the evaluation of these LLM-based ESCs remains uncertain. Inspired by the awesome development of role-playing agents, we propose an ESC Evaluation framework (ESC-Eval), which uses a role-playing agent to interact with ESC models, followed by a manual evaluation of the interactive dialogues. In detail, we first re-organize 2,801 role-playing cards from seven existing datasets to define the roles of the role-playing agent. Second, we train a specific role-playing model called ESC-Role which behaves more like a confused person than GPT-4. Third, through ESC-Role and organized role cards, we systematically conduct experiments using 14 LLMs as the ESC models, including general AI-assistant LLMs (ChatGPT) and ESC-oriented LLMs (ExTES-Llama). We conduct comprehensive human annotations on interactive multi-turn dialogues of different ESC models. The results show that ESC-oriented LLMs exhibit superior ESC abilities compared to general AI-assistant LLMs, but there is still a gap behind human performance. Moreover, to automate the scoring process for future ESC models, we developed ESC-RANK, which trained on the annotated data, achieving a scoring performance surpassing 35 points of GPT-4. Our data and code are available at https://github.com/haidequanbu/ESC-Eval.

  • 13 authors
·
Jun 21, 2024

Machine Perceptual Quality: Evaluating the Impact of Severe Lossy Compression on Audio and Image Models

In the field of neural data compression, the prevailing focus has been on optimizing algorithms for either classical distortion metrics, such as PSNR or SSIM, or human perceptual quality. With increasing amounts of data consumed by machines rather than humans, a new paradigm of machine-oriented compressionx2013which prioritizes the retention of features salient for machine perception over traditional human-centric criteriax2013has emerged, creating several new challenges to the development, evaluation, and deployment of systems utilizing lossy compression. In particular, it is unclear how different approaches to lossy compression will affect the performance of downstream machine perception tasks. To address this under-explored area, we evaluate various perception modelsx2013including image classification, image segmentation, speech recognition, and music source separationx2013under severe lossy compression. We utilize several popular codecs spanning conventional, neural, and generative compression architectures. Our results indicate three key findings: (1) using generative compression, it is feasible to leverage highly compressed data while incurring a negligible impact on machine perceptual quality; (2) machine perceptual quality correlates strongly with deep similarity metrics, indicating a crucial role of these metrics in the development of machine-oriented codecs; and (3) using lossy compressed datasets, (e.g. ImageNet) for pre-training can lead to counter-intuitive scenarios where lossy compression increases machine perceptual quality rather than degrading it. To encourage engagement on this growing area of research, our code and experiments are available at: https://github.com/danjacobellis/MPQ.

  • 3 authors
·
Jan 15, 2024

The Natural Language Decathlon: Multitask Learning as Question Answering

Deep learning has improved performance on many natural language processing (NLP) tasks individually. However, general NLP models cannot emerge within a paradigm that focuses on the particularities of a single metric, dataset, and task. We introduce the Natural Language Decathlon (decaNLP), a challenge that spans ten tasks: question answering, machine translation, summarization, natural language inference, sentiment analysis, semantic role labeling, zero-shot relation extraction, goal-oriented dialogue, semantic parsing, and commonsense pronoun resolution. We cast all tasks as question answering over a context. Furthermore, we present a new Multitask Question Answering Network (MQAN) jointly learns all tasks in decaNLP without any task-specific modules or parameters in the multitask setting. MQAN shows improvements in transfer learning for machine translation and named entity recognition, domain adaptation for sentiment analysis and natural language inference, and zero-shot capabilities for text classification. We demonstrate that the MQAN's multi-pointer-generator decoder is key to this success and performance further improves with an anti-curriculum training strategy. Though designed for decaNLP, MQAN also achieves state of the art results on the WikiSQL semantic parsing task in the single-task setting. We also release code for procuring and processing data, training and evaluating models, and reproducing all experiments for decaNLP.

  • 4 authors
·
Jun 20, 2018